Terms of Service

1. Introduction and Acceptance of Terms

These Terms of Service ("Terms") govern your access to and use of the Lyriapay platform, including all associated websites, applications, APIs, and related services (collectively, the "Platform"). By accessing or using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not accept these Terms, you must not access or use the Platform.

The availability and scope of Platform functionalities may vary based on jurisdiction, regulatory requirements, account status, and the characteristics of specific transactions. Users and Merchants are solely responsible for ensuring that their use of the Platform complies with all applicable laws, regulations, and internal risk policies.

Use of the Platform involves operational, technical, and market risks, including but not limited to digital asset volatility, transaction irreversibility, processing delays, service outages, and reliance on third-party Service Providers. By using the Platform, you expressly accept these risks and acknowledge that Lyriapay does not guarantee outcomes, performance, or the availability of any third-party service.

Lyriapay reserves the right to modify, restrict, suspend, or discontinue any part of the Platform or its services at any time for operational, legal, or security reasons, without prior notice, and without assuming liability for such actions.

2. Definitions

For the purposes of these Terms, the following definitions apply unless the context requires otherwise. Words in the singular include the plural and vice versa, and references to persons include legal entities, natural persons, and any authorized representatives acting on their behalf.

"Platform"

refers to the Lyriapay technology environment, including websites, applications, APIs, interfaces, and any related systems through which Lyriapay provides access to its Services.

"User"

means any natural person who accesses or uses the Platform for personal, non-commercial purposes, holding an Account in accordance with these Terms.

"Merchant"

denotes any legal entity, organization, or business that accesses or uses the Platform to accept, process, or manage transactions in connection with commercial or professional activities, including entities acting on behalf of underlying beneficial owners.

"Account"

refers to a registered profile established by a User or Merchant to access and utilize the Platform, including all associated credentials, authorizations, transaction history, and account configurations.

"Services"

encompass all functionalities, tools, features, or capabilities provided through the Platform. This includes, but is not limited to, initiation, routing, execution, monitoring, reporting of transactions, API integrations, merchant payment modules, and any other Platform-enabled functions. Services may be performed, in whole or in part, by licensed partners or third-party Service Providers under their own regulatory or contractual frameworks.

"Digital Assets"

means cryptocurrencies, tokens, stablecoins, or other blockchain-based or digital representations of value that may be transmitted, received, held, or otherwise processed through the Platform.

"Service Providers"

include any third-party entities engaged by Lyriapay, directly or indirectly, to provide Services or components of Services. This includes payment processors, custodians, banks, digital asset service providers, liquidity providers, compliance service providers, technical infrastructure partners, and other licensed or regulated partners authorized to perform regulated functions.

"Transaction"

means any instruction or order submitted through the Platform to transfer, convert, settle, or otherwise process value, whether in Digital Assets or fiat-linked form, facilitated by the Platform and, where applicable, executed by Service Providers or licensed partners.

"Applicable Law"

includes any statute, regulation, directive, rule, or requirement applicable to a User or Merchant in their jurisdiction. This encompasses anti-money laundering ("AML"), counter-terrorism financing ("CTF"), sanctions regimes, and financial services or payment regulations.

"Regulated Services"

refers to any service constituting a regulated financial activity under Applicable Law and executed by Service Providers operating under the necessary regulatory authorizations, licenses, or registrations.

"Finality"

denotes the point at which a Transaction is considered completed and irreversible according to the Platform's operational rules and the applicable Service Provider's procedures.

"Verification Documentation"

refers to any information, identification, proof of ownership, corporate records, or other evidence required by Lyriapay or Service Providers to verify identity, authority, source of funds, or compliance with Applicable Law.

3. Scope of Services

Lyriapay operates solely as a technology platform enabling Users and Merchants to access digital payment infrastructure, initiate and route Transactions, and monitor account and transaction activity. The Platform provides interfaces, integrations, and reporting tools, including APIs, merchant modules, and analytics dashboards, to facilitate interaction with licensed Service Providers. Lyriapay does not itself provide regulated financial, banking, or custodial services and does not hold client funds. Any financial, custody, or transaction execution services available through the Platform are performed exclusively by Service Providers or licensed partners operating under their own regulatory authorizations and contractual terms. Lyriapay's role is strictly limited to technical facilitation, coordination, and access management and does not include any assumption of custodial responsibility or guarantee of execution, performance, or timing of Services conducted by third parties.

The availability, execution, and scope of Services may vary based on the User's or Merchant's jurisdiction, regulatory obligations, risk profile, and the operational processes of Service Providers. Lyriapay may impose limitations, restrictions, or additional conditions on access to specific Services or Platform features as reasonably necessary to ensure compliance with Applicable Law, mitigate risk, maintain security, or protect Platform integrity. Lyriapay reserves the right to modify, suspend, restrict, or discontinue any part of the Platform or its Services at any time, without prior notice, where such measures are necessary for operational, legal, or security purposes. Users and Merchants remain solely responsible for ensuring that their use of the Platform and Services complies with all applicable laws, regulations, and contractual obligations with Service Providers.

4. Account Registration and Eligibility

Access to the Lyriapay Platform requires the creation of a registered account ("Account"). Only individuals and entities meeting the following criteria are eligible to register and maintain an Account. Users must be of legal age in their jurisdiction, possess full legal capacity to enter binding agreements, and must not be subject to restrictions that would prevent lawful participation in digital payment services. Entities registering on behalf of a business or organization must ensure that the individual completing registration has full authority to bind the entity to these Terms.

All information submitted during registration must be complete, accurate, and truthful. Users and Merchants are responsible for maintaining the accuracy of all submitted information throughout their use of the Platform. Lyriapay reserves the right to verify, at any time, the identity, authority, and eligibility of Users and Merchants and may suspend, restrict, or terminate Accounts that fail to meet these requirements or where information is false, misleading, or incomplete.

Lyriapay may refuse registration or terminate access without liability where necessary to comply with Applicable Law, internal risk policies, or regulatory obligations, or when required to maintain the integrity, security, and operational stability of the Platform. Use of the Platform constitutes acknowledgment and acceptance of the operational, technical, and transactional risks inherent in digital asset and fiat-linked payment activities, including those arising from reliance on third-party Service Providers. By registering an Account, Users and Merchants agree to comply with these Terms, any applicable Service Provider requirements, and all laws and regulations relevant to their jurisdiction and activities conducted through the Platform.

5. Identity Verification and Compliance (KYC/AML)

Lyriapay, in coordination with its licensed partners and Service Providers, implements identity verification, compliance screening, and ongoing monitoring measures necessary to meet applicable regulatory obligations, including anti-money laundering, counter-terrorism financing, and sanctions regimes. By accessing or using the Platform, Users and Merchants agree to fully cooperate with these processes.

All Users and Merchants must provide accurate, complete, and verifiable information and documentation to establish identity, legal status, and, where applicable, authority to act on behalf of a legal entity. Such documentation may include government-issued identification, proof of address, corporate registration documents, beneficial ownership information, or any additional information reasonably required to satisfy regulatory obligations or internal risk policies. Lyriapay and its Service Providers may request additional information at any time to maintain compliance or mitigate operational, legal, or security risks.

Verification is a condition precedent to accessing or initiating certain Services. Lyriapay reserves the right to delay, restrict, or refuse access to the Platform or specific Services until verification requirements are fully satisfied. Failure to provide requested information or documentation may result in suspension, limitation, or termination of access without liability to Lyriapay.

Users and Merchants acknowledge that Lyriapay and its Service Providers may conduct ongoing monitoring of accounts, transactions, and activities to detect unusual, suspicious, or high-risk behavior. Monitoring may include reviewing transaction patterns, applying risk-based assessments, cross-referencing against sanctions or watch lists, and verifying the source and legitimacy of funds, including Digital Assets. Where required by law or internal risk procedures, Users and Merchants must provide evidence regarding the origin of funds used in transactions. The Platform may temporarily restrict, hold, or block transactions if verification or source-of-funds information is incomplete or inconclusive.

Lyriapay is obligated to cooperate with competent regulatory and law enforcement authorities and may report transactions, account activity, or suspected violations without prior notice to Users or Merchants. Users and Merchants acknowledge that such reporting may occur in accordance with applicable law, including AML, CTF, and sanctions requirements.

Users and Merchants remain responsible for maintaining accurate and up-to-date information throughout the lifecycle of their Account and for ensuring ongoing compliance with verification and regulatory requirements. Any provision of false, misleading, or incomplete information constitutes a material breach of these Terms and may result in immediate suspension, restriction, or termination of the Account or associated Services. Lyriapay does not assume liability for any losses, costs, or damages arising from enforcement of these obligations or actions required by regulatory authorities.

6. Account Security and User Obligations

Users and Merchants are solely responsible for maintaining the confidentiality, integrity, and proper use of their Accounts and all associated credentials. All activity conducted through an Account is deemed to be authorized by the account holder or the entity they represent. Users and Merchants must immediately notify Lyriapay upon any suspicion of unauthorized access, compromise, or misuse. Lyriapay shall not be liable for losses arising from unauthorized access or misuse where such notice is not provided promptly.

Users and Merchants must ensure that their Accounts are used in accordance with these Terms, all applicable laws, and any instructions issued by Lyriapay or its Service Providers. Accounts may not be used for fraudulent, illegal, or prohibited purposes, including money laundering, terrorism financing, or processing funds from illicit sources. Lyriapay reserves the right to suspend, restrict, or terminate Accounts that fail to comply with these obligations or display suspicious or high-risk behavior.

All information provided to Lyriapay or its Service Providers must be accurate, complete, and kept up to date, including personal, corporate, financial, and transaction-related information submitted during registration, verification, or any use of the Platform. Failure to maintain accurate information may result in restrictions, service limitations, or termination of the Account.

Users and Merchants must comply with any reasonable instructions or procedures issued by Lyriapay or its Service Providers for security, operational, or regulatory purposes. This includes requests related to identity verification, transaction approval, risk mitigation, or other measures necessary to safeguard the Platform, the Account, or third-party Services.

Lyriapay is not liable for any losses, damages, or liabilities arising from failure by a User or Merchant to maintain secure credentials, provide accurate information, or follow instructions intended to protect Accounts and transactions. Users and Merchants acknowledge that strict adherence to these obligations is essential for the integrity, security, and lawful operation of the Platform, and that failure to comply may result in immediate enforcement actions, including suspension, restriction, or termination of Accounts without notice.

7. Transaction Processing and Execution

All transactions conducted through the Lyriapay Platform ("Transactions") are subject to the rules, conditions, and operational procedures set forth herein. By initiating or authorizing a Transaction, Users and Merchants acknowledge and accept that execution, settlement, and finality are governed both by the Platform's operational protocols and by the procedures of third-party Service Providers.

Transactions may involve multiple stages, including initiation, validation, routing, execution, settlement, and confirmation. The precise workflow depends on the type of Digital Asset or fiat-linked instrument, as well as the operational requirements of the Service Providers executing the Transaction. Lyriapay does not independently guarantee execution, timing, or settlement and acts solely as a technology facilitator unless expressly stated otherwise.

Transactions will only be processed once all applicable conditions are satisfied, including, but not limited to, a valid and verified Account in good standing, sufficient funds or Digital Assets, compliance with Applicable Law, and completion of all required verification or regulatory checks. Lyriapay reserves the right, at its sole discretion, to refuse, suspend, delay, or cancel any Transaction where necessary to ensure compliance, mitigate operational or regulatory risk, or protect the integrity and security of the Platform.

Confirmation of a Transaction occurs when the Platform and/or the relevant Service Provider records it as completed. For Digital Asset transactions, finality is determined by the consensus rules of the underlying blockchain or ledger, whereas for fiat-linked transactions, finality is determined by the applicable Service Provider's settlement processes. Once finality is reached, Transactions are irreversible, and Lyriapay shall not be liable for any losses, errors, delays, or failures arising thereafter, including those caused by third-party Service Providers, network disruptions, or external systems.

Lyriapay provides mechanisms to notify Users and Merchants of Transaction status, including initiation, processing, confirmation, or failure. Users and Merchants are responsible for maintaining accurate records of all Transactions and promptly reviewing and reconciling these records against Platform reports and Service Provider statements. Any discrepancies must be reported immediately through the official channels provided on the Platform.

Users and Merchants acknowledge that Transactions are subject to operational risks, including delays, network congestion, technical errors, service outages, or dependencies on third-party systems. Execution, settlement, and custody of funds or Digital Assets are performed by licensed or regulated Service Providers. Lyriapay's role is strictly limited to facilitating access to these Services and coordinating execution. Lyriapay does not assume responsibility for the accuracy, timing, or performance of Transactions carried out by Service Providers, except where explicitly stated.

By using the Platform, Users and Merchants expressly accept that Transaction execution is subject to the operational rules of Service Providers and Applicable Law, and that Lyriapay may implement temporary restrictions, monitoring, or intervention measures to maintain compliance, security, and operational integrity.

8. Funds Handling and Transaction Flow

Lyriapay provides a platform that facilitates access to services involving the movement, settlement, and management of funds and Digital Assets. All operations relating to funds are carried out in coordination with licensed or regulated Service Providers. Lyriapay does not act as a custodian of funds or Digital Assets unless explicitly stated. Users and Merchants acknowledge that the Platform's role is strictly limited to providing access, coordinating transactions, and enabling technical execution.

Funds, whether in fiat-linked instruments or Digital Assets, are transferred and settled according to procedures established by the relevant Service Providers, which may include holding periods, batching, reconciliation processes, and routing through multiple intermediaries. Lyriapay does not guarantee immediate settlement or the absence of delays and shall not be liable for any discrepancies, errors, or timing differences arising from Service Provider processes.

Access to funds may be restricted under circumstances including, but not limited to, completion of required verification, compliance with KYC/AML obligations, transaction monitoring outcomes, risk assessments, or restrictions imposed by Applicable Law. Lyriapay may delay, restrict, or block access to funds or Digital Assets where reasonably necessary to ensure regulatory compliance, mitigate operational or security risks, or protect the integrity of the Platform, its Users, Merchants, or Service Providers.

Users and Merchants are responsible for reconciling their own accounts and monitoring transaction records for accuracy. The Platform provides tools and interfaces for reviewing transaction history and fund status; however, Users and Merchants bear the responsibility for promptly reporting any anomalies or discrepancies to Lyriapay or the relevant Service Provider.

All operations involving custody, transfer, or settlement of funds are executed exclusively by licensed or regulated Service Providers. Lyriapay assumes no liability for losses, errors, or delays arising from actions or omissions of such providers, except where expressly stated. Users and Merchants acknowledge that reliance on third-party Service Providers involves inherent operational, technical, and financial risks, including delayed settlement, processing errors, or temporary unavailability of funds.

Lyriapay reserves the right to establish operational procedures, internal controls, or risk-based measures governing the handling and flow of funds. Such measures may include transaction batching, hold periods, or restrictions on access in high-risk scenarios. These measures are implemented to maintain regulatory compliance, ensure operational integrity, and mitigate exposure to fraud, money laundering, or other illicit activities.

9. Fees, Pricing, and Charges

Access to and use of the Lyriapay Platform may involve fees, charges, or other costs associated with Services, Transactions, or integrations with licensed Service Providers. Users and Merchants agree to pay all applicable fees in accordance with the terms set out herein. Lyriapay may levy fees based on the type of Service or Transaction, including, but not limited to, transaction-based fees, subscription fees, or usage-based fees such as API calls, reporting access, or merchant module integration. Specific fees applicable to each Service or Transaction will be clearly disclosed on the Platform or within Service Provider agreements prior to execution.

Fees may vary depending on jurisdiction, regulatory requirements, the nature of the Transaction, and the assessed risk profile of the User, Merchant, or Transaction. Lyriapay reserves the right to introduce new fees or amend existing fees at its discretion. Users and Merchants will be notified of material changes through the Platform, email, or other reasonable communication methods. Continued use of the Platform after such notice constitutes acceptance of any updated fees.

Certain Services or Transactions may also be subject to fees, commissions, or charges imposed directly by third-party Service Providers or banking partners. Lyriapay is not responsible for the determination, calculation, or collection of these third-party fees, except where expressly stated. Users and Merchants are responsible for reviewing and agreeing to third-party fee structures prior to engaging with any Service or Transaction.

Lyriapay may deduct applicable fees directly from the relevant Transaction amount, from the User or Merchant's Account balance, or by alternative payment methods agreed upon during registration or onboarding. Users and Merchants must ensure sufficient funds or assets are available to cover applicable fees. Unless otherwise specified, all fees are non-refundable, including in cases where Transactions fail, are reversed, delayed, or blocked due to regulatory, compliance, or operational reasons.

Lyriapay is committed to transparency and provides accessible and clear information regarding all fees. Users and Merchants are responsible for reviewing all relevant fee schedules, Service Provider agreements, and documentation before initiating Transactions or utilizing Services to ensure full awareness of potential costs. Failure to review or verify fees does not absolve Users and Merchants of their obligation to pay all applicable charges.

10. Transaction Limits and Controls

Lyriapay establishes and enforces transaction limits and operational controls to maintain Platform integrity, mitigate financial, regulatory, and operational risks, and ensure compliance with Applicable Law. All Users and Merchants acknowledge that adherence to these limits and controls is mandatory, and any attempt to circumvent them constitutes a material breach of these Terms.

Transaction limits may be defined by value, frequency, type of asset, or other relevant criteria, and are determined based on a combination of factors, including the jurisdiction of the User or Merchant, applicable regulatory requirements, the risk profile of the User or Merchant, historical transaction patterns, and operational considerations. These limits may be adjusted at any time without prior notice to reflect changes in regulatory obligations, risk exposure, system capacity, or operational priorities. Lyriapay retains sole discretion to impose additional risk-based restrictions on transactions, including, without limitation, unusually large or high-frequency transactions, transactions involving high-risk jurisdictions or counterparties, or transactions flagged by Lyriapay's compliance monitoring systems.

Users and Merchants are solely responsible for ensuring that all transactions comply with both Platform-imposed limits and restrictions set by third-party Service Providers. Attempts to circumvent transaction limits or controls, including but not limited to splitting transactions, using multiple accounts, exploiting technical vulnerabilities, or otherwise manipulating the Platform, are strictly prohibited. Lyriapay may immediately suspend, restrict, or terminate Accounts engaging in such activity and may freeze, reverse, or cancel affected transactions to the extent legally permissible.

Lyriapay may provide notifications regarding limits or restrictions, including alerts when thresholds are approached or exceeded, or when adjustments are made. Users and Merchants remain responsible for monitoring their transaction activity, maintaining awareness of applicable limits, and ensuring compliance with any operational or risk-based restrictions imposed by Lyriapay or Service Providers. The execution, settlement, or confirmation of transactions by Service Providers may be subject to additional controls, limits, or restrictions outside Lyriapay's control, and Lyriapay shall not be liable for any constraints, delays, or denials imposed by Service Providers, but will endeavor to provide guidance regarding such limitations where feasible.

11. Compliance Monitoring and Enforcement

Lyriapay is committed to maintaining the integrity of the Platform, ensuring compliance with all applicable laws, and mitigating operational, regulatory, and reputational risks. Users and Merchants acknowledge that the Platform operates under continuous oversight and that Lyriapay retains full authority to monitor, review, and intervene in transactions, account activity, or access to Services as necessary to fulfill its legal, contractual, and risk-management obligations.

All transactions, account activity, and related operations conducted through the Platform may be subject to automated or manual monitoring. Such monitoring may include, without limitation, reviewing transaction patterns, volumes, frequencies, counterparty risk, geographic exposure, and alignment with anti-money laundering, counter-terrorist financing, sanctions, and other regulatory requirements. Lyriapay may apply risk-based algorithms, internal compliance policies, and regulatory guidance in assessing such activity.

Lyriapay retains sole discretion to intervene in, suspend, or restrict any transaction, account functionality, or Service access where there is a reasonable basis to suspect non-compliance, fraudulent activity, operational irregularities, or any risks that could affect the Platform, its Users, Merchants, or Service Providers. Intervention measures may include freezing or blocking funds, limiting account functions, requesting additional verification or documentation, or reversing transactions to the extent permitted by applicable law and Service Provider protocols.

In cases of suspected illegal activity or regulatory non-compliance, Lyriapay may report relevant transactions, account information, or suspicious activity to competent authorities, regulatory bodies, law enforcement agencies, or Service Providers in accordance with Applicable Law. Users and Merchants expressly consent to such reporting and acknowledge that prior notice may not be provided due to legal, security, or operational constraints.

Lyriapay may conduct periodic or continuous compliance reviews, audits, or risk assessments to ensure adherence to regulatory obligations, internal policies, or operational standards. Users and Merchants are required to fully cooperate with any such review, including providing information, documents, or explanations reasonably requested. Failure to cooperate may result in restrictions, suspension, or termination of account access or Services without liability to Lyriapay.

Lyriapay shall not be liable for any losses, delays, or restrictions arising from compliance monitoring, interventions, or reporting undertaken in good faith. Such measures are preventive and protective, intended to safeguard the Platform, Service Providers, and all Users and Merchants from legal, operational, or reputational harm.

12. Prohibited Activities

Users and Merchants must not use the Platform to engage in any activity that violates Applicable Law, these Terms, or compromises the operational integrity or security of the Platform. Prohibited activities include, without limitation, conducting illegal transactions, facilitating fraud, circumventing Platform controls, or interfering with Platform operations.

Users and Merchants are strictly prohibited from transmitting, receiving, or processing funds, Digital Assets, or other value in connection with money laundering, terrorist financing, sanctions evasion, or any other unlawful activity. Attempts to obscure the source, ownership, or destination of funds, including structuring or layering transactions to avoid detection, are expressly forbidden.

Interference with the Platform's systems, infrastructure, or software is prohibited. This includes unauthorized access, manipulation of APIs, introduction of malware, exploitation of technical vulnerabilities, or any actions that disrupt normal operations or compromise the security of Users, Merchants, Service Providers, or Lyriapay.

Lyriapay retains the right to investigate suspected violations of these Terms or Applicable Law. Confirmed violations may result in immediate suspension, restriction, or termination of Platform access, freezing, reversal, or cancellation of transactions where legally permissible, and notification of regulatory authorities or Service Providers. Users and Merchants acknowledge that adherence to these prohibitions is essential to maintain legal compliance, operational stability, and the security of the Lyriapay ecosystem.

13. Suspension, Restriction, and Termination

Lyriapay reserves the right, at its sole discretion, to suspend, restrict, or terminate any User's or Merchant's access to the Platform or specific Services, whether temporarily or permanently. Such measures may be taken for compliance, operational, security, regulatory, or risk-management reasons and may occur with or without prior notice.

Suspension or restriction may result from, without limitation, suspected violations of these Terms, non-compliance with Applicable Law, irregular or high-risk transaction activity, failure to provide required verification or documentation, or actions that threaten the integrity, security, or stability of the Platform. During suspension or restriction, Lyriapay may temporarily block access to funds, limit account functionality, or place holds on ongoing transactions to ensure operational, legal, or regulatory compliance.

Termination may occur voluntarily, when a User or Merchant chooses to close their Account, or involuntarily, when Lyriapay determines that continued access is inappropriate, impermissible under Applicable Law, or inconsistent with Platform integrity. Upon termination, all rights to access and use the Platform and Services are immediately revoked. Any Transactions in progress will be processed or concluded according to the operational rules of the relevant Service Providers. Lyriapay is not responsible for outcomes resulting from third-party Service Provider actions unless expressly stated.

Users and Merchants remain liable for obligations arising prior to or following suspension, restriction, or termination, including compliance with Applicable Law, settlement of pending Transactions, payment of fees, and indemnification under these Terms. Lyriapay may provide notice of the reason, duration, or conditions of such measures but is not obliged to disclose details where disclosure could conflict with security, compliance, or legal obligations.

14. Third-Party Service Providers

The Platform relies on third-party Service Providers and licensed partners to execute, facilitate, or otherwise support specific Services. These entities operate independently under their own regulatory authorizations, licenses, or contractual frameworks. Lyriapay's role is strictly limited to providing access, technical coordination, and integration with these Service Providers and does not constitute a principal, agent, fiduciary, or joint venture relationship, unless expressly stated.

All interactions with Service Providers, including transaction execution, settlement, custody, or other operational activities, are governed solely by the Service Provider's own terms, conditions, and operational procedures. Users and Merchants acknowledge that Service Providers may impose additional rules, controls, or limitations separate from Lyriapay's policies. Lyriapay is not responsible for the performance, accuracy, timing, availability, or regulatory compliance of any Service Provider.

Lyriapay may share information with Service Providers strictly as necessary to enable Services, ensure regulatory compliance, or maintain Platform security and operational integrity. Users and Merchants remain responsible for understanding and complying with any obligations, instructions, or restrictions imposed by Service Providers in connection with the Platform.

Lyriapay does not assume custody, ownership, or liability for funds, Digital Assets, or other value handled by Service Providers, except where expressly agreed. Users and Merchants acknowledge that reliance on Service Providers involves inherent risks, including but not limited to delays, processing errors, insolvency, regulatory action, or technical failures.

Nothing in this Section creates any obligation for Lyriapay to act on behalf of Users or Merchants in any dispute with a Service Provider. Lyriapay may, at its discretion, assist in resolving operational or technical issues, but assumes no legal responsibility for the resolution or outcome of such matters.

15. Risk Disclosure

Use of the Lyriapay Platform involves inherent operational, market, regulatory, and technological risks that all Users and Merchants must acknowledge before initiating any transactions. By accessing or using the Platform, Users and Merchants confirm that they understand and accept these risks and agree that Lyriapay, its affiliates, and its Service Providers shall not be liable for any losses arising from such risks, except as explicitly provided in these Terms.

Digital Asset transactions are subject to high volatility, rapid price fluctuations, and liquidity constraints. Market values may change significantly within short periods, and past performance does not guarantee future outcomes. Lyriapay does not provide investment advice, financial recommendations, or assurances of profitability. Users and Merchants must independently evaluate the suitability and risk of any transaction, including potential total or partial loss of funds or assets.

Operational risks include, without limitation, system failures, software or network errors, processing delays, service interruptions, or cybersecurity breaches. Users and Merchants acknowledge that reliance on the Platform and third-party Service Providers exposes them to risks beyond Lyriapay's direct control, including errors, delays, or failures in transaction execution, settlement, or reporting. Lyriapay provides access and coordination but does not assume custodial responsibility, except where expressly stated.

Regulatory, legal, and compliance risks may arise due to jurisdictional variations, transaction types, or applicable law. Certain transactions may be restricted, delayed, monitored, or require additional verification. Users and Merchants are solely responsible for ensuring compliance with all relevant legal, regulatory, and tax obligations. Lyriapay does not guarantee regulatory outcomes or prevent loss arising from legal or compliance actions taken by authorities or Service Providers.

Third-party risk is inherent in the Platform's operational model. Transactions, settlements, custody, and other services may be executed by licensed or regulated Service Providers. Lyriapay does not control these entities and is not responsible for their actions, omissions, or insolvency, except where explicitly stated.

By using the Platform, Users and Merchants acknowledge that all risks - market, operational, regulatory, technological, and third-party - are borne entirely by them, and that Lyriapay's role is strictly limited to providing technology, access, and coordination of Services. Acceptance of this risk allocation is a condition of continued use of the Platform.

16. Limitation of Liability

Lyriapay's liability to Users and Merchants, whether arising under contract, tort, statute, or otherwise, is strictly limited to the maximum extent permitted under Applicable Law. Except as expressly stated in these Terms, Lyriapay, its affiliates, officers, directors, employees, and Service Providers shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages, including, without limitation, lost profits, lost revenue, loss of business opportunities, or loss of Digital Assets, regardless of the cause and even if foreseeable.

Lyriapay does not assume responsibility for errors, delays, or failures arising from third-party Service Providers, system outages, network interruptions, technical malfunctions, cybersecurity incidents, or other operational disruptions beyond its reasonable control. Users and Merchants acknowledge that reliance on Service Providers and external infrastructure involves inherent risks, and that Lyriapay's role is limited to providing technical access, facilitation, and coordination of such services.

Certain Services executed through the Platform may be subject to regulatory or market restrictions, including transaction finality for Digital Assets or fiat-linked payments. Lyriapay is not liable for any loss, error, or delay arising after the point of finality, including any consequences caused by Service Providers, external networks, or regulatory actions.

Nothing in this Section excludes or limits liability for death or personal injury caused by Lyriapay's gross negligence or willful misconduct, or any liability that cannot be excluded under Applicable Law. Where any limitation is prohibited by law, Lyriapay's liability is limited to the maximum extent permitted by law.

Users and Merchants acknowledge that this allocation of risk is reasonable, necessary to maintain operational stability, and forms an essential basis of the agreement with Lyriapay. Use of the Platform constitutes acceptance of these limitations.

17. Indemnification

Users and Merchants agree to indemnify, defend, and hold harmless Lyriapay, its affiliates, officers, directors, employees, and Service Providers from and against any and all claims, losses, liabilities, damages, costs, or expenses, including reasonable legal fees, arising directly or indirectly from their use of the Platform or Services. This includes, without limitation, claims resulting from:

• Any breach of these Terms, representations, or warranties made by the User or Merchant.
• Violation of any applicable law, regulation, or regulatory obligation by the User or Merchant.
• Transactions initiated, executed, or facilitated through the Platform, including reliance on third-party Service Providers.
• Misuse of the Platform, including fraudulent activity, unauthorized access, or circumvention of transaction limits, controls, or security measures.
• Any claim arising from failure to provide accurate, complete, or up-to-date information required for verification, compliance, or transaction processing.

Lyriapay retains the exclusive right to assume the defense and control of any claim subject to indemnification, including selection of legal counsel and determination of legal strategy. Users and Merchants must cooperate fully with Lyriapay in the defense of any claim and may not settle, admit liability, or compromise any claim without Lyriapay's prior written consent.

This indemnification obligation survives suspension, restriction, or termination of the User's or Merchant's Account and continues regardless of the termination of these Terms.

18. Data Protection and Privacy

Lyriapay is committed to protecting the personal data of Users and Merchants in full compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR), where relevant. By using the Platform, Users and Merchants consent to the collection, processing, storage, and sharing of personal data as described herein and in Lyriapay's Privacy Policy.

18.1 Collection and Use of Data

Lyriapay collects only personal data necessary to provide and maintain the Platform and Services. This includes, without limitation, identity verification, account creation, transaction processing, regulatory compliance, risk management, fraud prevention, and operational security. Data may include personal identification details, contact information, transaction history, account credentials, device and usage information, and KYC/AML documentation.

18.2 Sharing with Service Providers and Partners

Personal data may be shared with licensed or regulated Service Providers solely to facilitate Services, ensure regulatory compliance, or maintain Platform security. All recipients are contractually bound to protect data according to applicable law. Lyriapay does not permit third parties to use personal data for unrelated commercial purposes.

18.3 Data Retention

Personal data is retained only as long as necessary to provide Services, comply with legal or regulatory obligations, enforce agreements, resolve disputes, or maintain risk and audit records. Upon expiry of retention periods, Lyriapay will securely delete or anonymize personal data.

18.4 User Rights

Users and Merchants retain rights under applicable data protection laws, including access, correction, deletion, restriction, objection, and data portability. Requests to exercise these rights must be submitted via the contact methods in Section 23. Lyriapay will respond within statutory timeframes.

18.5 Security Measures

Lyriapay implements appropriate technical, administrative, and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. This includes encryption, access controls, and regular security assessments. While Lyriapay strives to safeguard data, Users and Merchants acknowledge that absolute security cannot be guaranteed, and residual risks exist with digital transmission and storage.

18.6 Legal Compliance and Regulatory Reporting

Lyriapay may process, retain, or disclose personal data to comply with applicable laws, regulations, court orders, or competent authorities. Such disclosures may occur without prior notice where legally required.

18.7 Obligations of Users and Merchants

Users and Merchants must provide accurate, complete, and up-to-date information and promptly notify Lyriapay of any changes. Failure to do so may result in restricted access, suspension, or termination of Services.

18.8 International Data Transfers

Where personal data is transferred across international borders, Lyriapay ensures compliance with applicable data protection and privacy laws in the relevant jurisdictions, including implementing appropriate safeguards such as standard contractual clauses, adequacy decisions, or other legally recognized mechanisms.

18.9 Accountability and Cooperation

Users and Merchants agree to cooperate with Lyriapay in fulfilling data protection obligations, including responding to verification requests and supporting audits conducted by regulatory authorities or internal compliance teams.

19. Force Majeure

Lyriapay shall not be liable or responsible for any delay, failure, or disruption in the performance of its obligations under these Terms caused by events beyond its reasonable control, including, but not limited to:

• Natural disasters (e.g., earthquakes, floods, storms, fires)
• Acts of war, terrorism, civil unrest, or governmental action
• Strikes, labor disputes, or supply chain disruptions
• Pandemics, epidemics, or other public health emergencies
• Failures or interruptions of telecommunications, internet, power, or other essential infrastructure

19.1 Suspension of Obligations

In the event of a Force Majeure, Lyriapay may suspend performance of affected obligations for the duration of the event. Users and Merchants acknowledge that such suspension may affect access to Services, transactions, or payments, and agree that Lyriapay shall not be liable for resulting losses or damages.

19.2 Notification and Mitigation

Lyriapay will make reasonable efforts to notify affected Users and Merchants of the Force Majeure event as soon as practicable and to mitigate its impact on the provision of Services.

19.3 Termination Rights

If a Force Majeure event persists for more than 60 days and materially prevents Lyriapay from providing Services, either party may terminate the affected Services upon written notice. Termination under this section shall not entitle Users or Merchants to any claim for damages, except for amounts accrued prior to the Force Majeure event.

19.4 Limitations

Force Majeure does not relieve Users or Merchants of obligations to pay fees, comply with laws, or maintain security and confidentiality standards under these Terms.

20. Dispute Resolution

All disputes, claims, or disagreements arising out of or relating to the Platform, the Services, or these Terms shall first be addressed through direct, good-faith discussions between the parties. Users and Merchants must notify Lyriapay of any dispute via the official contact channels set out in Section 23, providing sufficient details to enable an effective review. If a dispute cannot be resolved through direct communication within a reasonable period, the parties may agree to escalate the matter to mediation under the rules of a recognized dispute resolution institution chosen jointly by the parties. In the absence of mutual agreement on a mediator, Lyriapay may propose a recognized institution, and Users and Merchants shall cooperate in good faith. The costs of mediation shall be allocated as agreed by the parties or, failing agreement, as determined by the mediator.

If mediation does not result in resolution, any unresolved dispute shall be finally settled by binding arbitration under the rules of an internationally recognized arbitration body agreed upon by the parties. The place, language, and procedural rules for arbitration shall be mutually agreed or, if no agreement is reached, determined by the chosen arbitration institution. Arbitration awards shall be final and binding, and judgment may be entered in any court of competent jurisdiction. Nothing in this Section prevents Lyriapay from seeking urgent interim or injunctive relief from a competent court if necessary to prevent irreparable harm, protect the Platform, safeguard User or Merchant funds, or ensure compliance with legal or regulatory obligations.

All dispute resolution proceedings, including mediation and arbitration, shall preserve the confidentiality of sensitive information, including transaction data, account information, and proprietary technology, to the maximum extent permitted by law. Users and Merchants must cooperate fully with Lyriapay during dispute resolution, providing requested documentation, explanations, or evidence. All disputes must be initiated within applicable statutory limitation periods, and Users and Merchants acknowledge that failure to act within these periods may forfeit their rights to pursue claims.

21. Governing Law and Jurisdiction

These Terms, the relationship between Lyriapay and all Users or Merchants, and any disputes arising from or relating to the Platform or Services shall be governed by and construed in accordance with applicable law, without regard to conflict-of-law principles. Users and Merchants submit to the exclusive jurisdiction of competent courts or arbitration bodies with authority over disputes arising from or relating to these Terms, the Platform, or Services. To the extent permitted by law, Users and Merchants waive any objections based on inconvenient forum or lack of jurisdiction. Lyriapay retains the right to seek urgent provisional, interim, or injunctive relief in any competent forum if necessary to protect its rights, assets, operations, or ensure compliance with legal or regulatory obligations.

22. Amendments

Lyriapay reserves the right to modify, update, or amend these Terms at any time to reflect changes in applicable law, regulatory requirements, Platform functionality, operational practices, or business strategy. Material updates will be communicated to Users and Merchants through the Platform, by email, or via other reasonable notification methods. Continued use of the Platform after notification of changes constitutes acceptance of the updated Terms. Users and Merchants who do not agree with any modification must immediately cease using the Platform and may close their Account in accordance with Section 13.

Amendments may include, without limitation, adjustments to fees, transaction limits, compliance obligations, operational rules, or Service Provider integrations. Users and Merchants acknowledge that it is their responsibility to review these Terms periodically to remain informed of current requirements. Lyriapay may implement minor technical or administrative updates without prior notice where necessary to maintain Platform security, integrity, or compliance. Such updates do not require individual consent but remain binding upon continued access or use of the Platform.

23. Contact Information

For all inquiries related to these Terms, the Platform, or the Services, Users and Merchants may contact Lyriapay through the official channels provided below. Communications must be clear, accurate, and complete to ensure timely and proper handling.

General Support: Users and Merchants may reach Lyriapay's support team via email at support@lyriapay.com for routine questions regarding account access, Platform functionality, or general Service inquiries.

Compliance and Security: Matters involving suspected unauthorized access, fraud, regulatory breaches, or security incidents should be reported immediately to compliance@lyriapay.com. Prompt reporting allows Lyriapay to investigate and implement protective measures, including freezing, restriction, or suspension of accounts or transactions, as appropriate.

Lyriapay will endeavor to respond to all communications promptly, but Users and Merchants acknowledge that certain requests may require additional verification, investigation, or coordination with Service Providers or regulatory authorities, and response times may vary based on the nature of the inquiry.